Refund policy

30-Day Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at hello@warmnfuzziespetco.com. If your return is accepted, we’ll provide instructions on how and where to send your item. Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Damages & Issues

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

For health and hygiene reasons, certain pet products that have been used, worn, opened, or removed from their original packaging may not be eligible for return.

Custom or personalized products, gift cards, and items marked Final Sale cannot be returned. Please contact us if you have questions about a specific item.

Exchanges

The fastest way to get a different item or size is to return the original item, once approved, and place a new order.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, applicable cancellation and return rights may apply, including the 14-day cooling-off period. Returned merchandise must meet applicable return-condition requirements.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to appear after approval, depending on your bank or credit card company. If more than 15 business days have passed since we approved your return, contact hello@warmnfuzziespetco.com.